Service and warranty

Something wrong with a unit you own. Tell us what it is doing and we will tell you whether it is a setting, a repair or a replacement.

Not a fault? For bulk orders, custom builds, partnerships or hiring, use the general contact form.

12 months

Warranty from delivery

In India

Repair and replacement handled locally

1 working day

Target first reply

Yet to be disclosed. The full warranty terms — what is covered, what is excluded, and how a return is handled — have not been drafted yet. Details will go live post product release.

Report a problem

Everything except the photographs is needed to open a case. The photographs are what usually save a round trip.

On your invoice and your confirmation email.

On the underside of the air unit. Leave blank if you cannot reach it.

What you did, what you expected, what happened instead. Any lights or messages on the unit or in the app.

The unit, the mounting, and any damage. Up to six images.

    So we can work out collection if the unit has to come back.

    Or write to support@wargrobotics.com directly.

    What happens next

    1. We read it and reply

      Target is one working day. If what you describe is a setting or a known fix, the reply is the whole answer.

    2. We confirm the fault

      Usually from your description and the photographs. Sometimes we will ask for a short clip of the behaviour.

    3. Repair, replacement or a fix in the app

      If the unit has to come back, we arrange that with you against the pincode you gave us.